How does the 2 year guarantee work?

We are so confident that you will be pleased with the Easybreath snorkeling mask that we have a 2 year satisfaction guarantee! 
 
The date of purchase is 2 years from the date on your receipt.  
 
This guarantee covers any material or manufacturing defect that is recognized by our Decathlon After Sales Service Team.  We will replace faulty parts and cover the work that goes into it.  
 

APPLICATION OF THE GUARANTEE

  1. The product may not have been subject to any shocks or abnormal use outside of normal use conditions.
  2. The product must be used in conformity with instructions and be regularly maintained.
The Guarantee Excludes
  1. Damage that are the responsibility of a third party or resulting from an intentional or fraudulent fault.
  2. Damage resulting from use not conform with the manufacturer’s instructions, abnormal storage or working conditions, lack of proper maintenance, accident, negligence by you or by any third party.
  3. Damage resulting from fair wear and tear.
  4. Products that have been modified outside of the manufacturer’s instructions.
  5. Failure to install, operate or use the Products in accordance with the user instructions, specifications or conditions made available to the Customer by Decathlon or any alteration or repair by you or a third party who is not one of Decathlon’s authorised repairers.
  6. Only original parts are covered by the Decathlon guarantee.
  7. Damage resulting from fire, lightning, storms, vandalism, or non-secure transport. 

Depending on the nature of defect, Decathlon shall at its option repair or replace the defective product. If despite Decathlon’s reasonable efforts a defective product cannot be repaired or replaced, Decathlon shall grant the Customer a credit equal to the original price paid by the Customer for the defective product and this shall be the only remedy that the Customer will be entitled to. 

If a product is returned to Decathlon without a valid reason or due to a defect arising from any one of the circumstances described above, Decathlon reserves the right to dismiss the Customer’s request and return the product to the Customer at the Customer’s cost and expense.
 
 
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