How do I return or exchange my Easybreath mask?

We gladly accept returns within 365 days of purchase.

The purchase just needs to be in original condition.

If you have bought a product on our website and that you are not a 100% satisfied with it, you may either exchange the product or receive a full refund.

  • Exchanges: exchanges are only possible for the same item in a different size or color. Once we receive and review the item you wish to exchange, we will ship your new item.
  • Refund: Simply return the item to us and we will issue a full refund after our team inspects it. Depending upon the method of payment, money will be back on your account within 48 hours (Paypal) or 72 hours (credit card).

How to return an item:

1. Log-in into your account.

 
 
2.  Select your order and click on "Return"
 
 
3.  Fill in the information about your return and submit your request
 
 
4.  You will receive an email confirmation that your request was received. Our team will review your request and send you a return form.

5.  Print the return form and enclose it in your parcel.

6.  Send the product to the following address (postage fees will be at your charge):

DECATHLON
2415 3d Street, Suite 231
San Francisco, CA 94107

7.  The product will be checked by our quality team at the warehouse.

8.  We refund or exchange your product or give you a store credit.

For any specific questions, please contact us.

* Inspection takes about 48 hours.

 

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